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Frequently asked questions

FAQ’s

  • What payment methods are available?

FBG Collectibles accepts the following payment methods

  • Credit/Debit  using Mesh Payments (USA only)
  • Cash, Money Orders, and Cashiers Checks

Bitcoin, Google pay, cash app, and others please contact firebudzgenetics@gmail.com

Please read the following information regarding payments and shipping.

UGotBank is a secure
payment site that accepts Visa, Mastercard, and Discover up to $1,000. New UGotBank users will be prompted to
create their UGotBank account during this process. There is a small fee added when using UGotBank.
Cash, Money Order, and Cashiers Checks – make payments payable to FBG Collectibles P.O. Box 94 Benton City, WA  99320 please include your order number on a note and include tracking so your payment doesn’t get lost. Products will be mailed as soon as your payment has been cleared through our financial institution.
  •  When will my order ship?

All orders will be shipped within 7 days of payment completion. If you send a money order or cashier’s check your order will be shipped as soon as the check or money order clears my financial institution. You will also receive an email with a tracking number.

  •  Will my order be discrete?

All orders are shipped in an envelope or a flat rate box with no logos or any other information besides shipping addresses.

  •  Can I get a refund?

All sales are final after orders are shipped. If you need to edit or make changes prior to shipping please contact us at firebudzgenetics@gmail.com.

For orders outside of the United States, please contact us at firebudzgenetics@gmail.com.

Firebudz Genetics products are sold as souvenirs and we are not responsible for any other problems or defects that don’t coincide with items intended purposes. This includes any other breeder’s products. Any problems with other breeder’s products will have to be taken up with them.

REWARDS Program

Each point = $1.00 that can be used towards your purchase upon checkout.

How do I get points?

5 points upon initial signup/registration to the site.

1 point per item in the shopping cart 

1 point per order over $40.

All other questions can be answered at the above email.